Questionnaire Design
When designing a questionnaire it is important to ensure that survey objectives are met, wording is clear, sequencing is correct and questionnaires are of the appropriate length. We have advised clients on best practice in questionnaire design in areas as diverse as local authority best value surveys, healthcare patient surveys, and customer and employee satisfaction surveys.
Focusing on design
- Layout and presentation
- Structure and length
- Wording of questions
- Type of questions
- Tailoring to different formats e.g. web, paper etc.
Expert advice on
- Best value surveys
- Patient surveys
- Customer satisfaction
- Employee surveys
Please feel free to request an estimate or contact us to discuss your requirements.
Call our UK Offices on +44 (0) 1454 280 810 or our US Offices on 1 (603) 610-8700.
"The project management was very good and the project manager made sure she fully understood the brief, which made her come back to us with recommendations on how we could improve the design of the campaign. The service and the design was so impressive our client commissioned another survey straight away - can't get better than that."
Alfred Yohani, Carlson Marketing Group
"At North American Corporation of Illinois we are building a culture of measuring performance based on factual data rather than guesses or assumptions. SurveyShop’s assistance with our Helpdesk customer satisfaction resulted in a highly successful project, which delivered the metrics, needed to drive change in the department. SurveyShop's most valuable contribution was the high level of service they provided - they provided invaluable feedback throughout the process and made what appeared to be a difficult task into something easy and painless."
Shawn Smith, North American Corporation